Delivery and Returns
Return and Refund Policy – Poema Paris 2025
You can place an order from:
- Mainland France.
- European countries : Austria, Belgium, Denmark, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain
From Mainland France :
- Via Colissimo : 2 to 4 business days, home delivery for €5.
From Europe (3 to 5 business days) : Home delivery for €10, with return costs borne by the customer.
Returns
If the size or model does not suit you, you can return your shoes within 15 business days of receiving the package by following these steps: Contact our customer service at [email protected] with the reason for the return and your order number to receive a return label by email.
2. Replacez la paire dans son emballage d’origine, et dans le carton d’origine, permettant à nouveau la mise en vente de celle-ci, et scotchez le bon de retour sur le carton. Note, si l’étiquette est scotchée sur la boîte des chaussures ou si la boîte est trop abîmée, nous ne procéderons pas au remboursement.3.
Déposez votre colis dans un point de retrait officiel. Note : We only process refunds or exchanges if the pair is returned in excellent condition. To avoid any issues, we recommend trying the shoes at home on a carpet to avoid damaging the sole. Return costs are €5, which will be deducted from the refund amount.